Are customers really always right?
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image is mine, edited with canva
Customers are always right
Harry Gordon selfridge
Is a common quote that has prevailed for as long as I can remember, even before I was born, according to some research I made, it started around the early 1900's and aimed at giving high priorities to customers when they made complain since they are actually paying for the services you are rendering, also their complain / feedback can make or mar a business.
But are they always right? Being an entrepreneur myself, I've had my own share of customers complain, sometimes they are genuine and understanding and I try my best to satisfy them while sometimes, they actually want to take advantage of the customers are always right rule without a genuine complain or an error or miscommunication from their end, on such scenarios, I still try to be calm as possible and get to a solution that both of us understand each other and not feel cheated, experience has taught me, getting angry and bantering with them doesn't always end well for the both parties involved , especially when you know you tried to give them the utmost satisfaction but they are still not contented.
One of the recent ones I encountered , I just moved to my new area of residence which is a bit far from my previous location, my first ever client in this new area was refered to me by my sister @treasuree when she complained to her of needing a good tailor as all the ones she has tried in the area kept disappointing her, she arrived at my place and complained bitterly of how she was yet to see a good tailor, this was my red flag, because I know people like this always have one issue or the other, but since she was refered to me by my sister and I was sure of what I could offer, I don't even disappoint, sometimes I sacrifice my night sleep just to satisfy my customers, next, she choosed her style after going through my gallery for a long while, the style she chosed was a fitted straight gown with some designs at the upper side, only for her to say , she doesn't want hers fitted and straight, she wanted hers to be flared, I explained to her how her 4 yards of ankara material won't be enough for a long flared dress, immediately, she brought out a dress from her bag sewed by a previous tailor that she wanted the dress I'm about to make like that, alas!, it was a gathered dress not flare. Ok , I replied and gave her a normal charge, after much bargain, we finally settled for a price, measured her and she left.
Two days before the expected delivery date, I called her to come for fitting, when she arrived and I gave her the dress to fit, before she even put it on, she started complaining, it was too small, this is not the style, I was dumbfounded, pls try it on ma, I said calmly, she tried it on and it was perfect fit, next thing she said it's not the style she wanted, how ma? I answered trying to show her the picture of the style she had choosed, I want it fitted and straight like the picture, she replied,
Wow! Just wow! I thought, you said you wanted flare initially which you later changed to gathered dress, like the dress you brought, remember?, how come are you saying fitted now, I answered, feeling confused, maybe she had a memory loss problem, I'm not sure, she started to complain and lied about saying she wanted gather and rudely accused me if I can even sew all that I showed her I made on my phone, I smiled, she was surprised, I guess from the expression from her face, maybe she expected an outburst from my side since she was trying to be cunning, making me make a gathered dress that was cheaper in charges than the fitted dress or she just realised the dress being fitted not gathered was better.
Madam, you will give me an extra day to make this fitted dress but on an extra cost, she tried to maneuvire not paying, saying customers are always right even if she miscommununicated what she wanted initially, I stood my ground, because I had to loosen the whole dress to remake the fitted gown style, it wasn't my error and I could still satisfy her demand. She finally agreed reluctantly.
Finally, she came for fitting, dress was perfect and very elegant on her, she didn't have any choice than to pay me my balance.
Conclusion
Even when customers are wrong, as long as they can pay for the service rendered, try satisfying them and try to stay calm and speak calmly, you rule that way. To answer the question, customers are not always right, we just right their wrong the possible way we can.
This is my entry for the hive learners community week 36 edition1 contest.
Thank you for visiting my blog.❤❤
Your composure was excellent. Some People have this tendency that everyone is against them and are always trying to be defensive. When they see you are not reciprocating their energy, then they relax
Exactly, there is no gain in reciprocating am angry outburst with same act, just act cool even if you are boiling on the inside.
Thanks for stopping by dear.
It’s a pleasure
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Wow, two badges in a row, that's awesome @glorydee! 🎉
Wow! I’m impressed at your disposition to the issue. You really were able to comport yourself even while she was raging.
Just like you said, customers are not always right but we can try to make amendments of whatever complain they have.
Thanks for sharing.
I'm already used to situations like this, as it is inevitable for it to happen in my line of work, adding to the rage will only make it messier.
Thank you for stopping by.
Ikr! It’s so inevitable
You welcome
She was quite wrong and tried to deny it, a bad customer behavior.
Yes, very bad.
Indeed, you right her wrong. Some customers sha. Lol
Perhaps what entrepreneurs like you should start doing is to record every conversation to avoid any further argument just like the one that transpired between you both, denying what she said initially. Some customers are just unsatisfying, no matter what you do but just as you have said, we should be calm and attend to them politely and at the end of the day, you charge them into what they wanted.
That's a good suggestion Princess busayo, with time, we will reach that stage.
I appreciate you stopping by.
People just have problem, that's the only issue. Because when you think of it, what do they stand to gain by making your work miserable? Just doesn't make any sense. But then, humans will be humans.
Thank you I sharing this with us.
P.S: Just a suggestion, can you consider using double space between paragraphs? It will give your post a cleaner look and make it easier to read.✌
As long as humans are involved, you won't get it all good all the time like you said, humans will always be humans.
Alright, thanks Bruno for the correction, still learning, I will be sure to follow in subsequent post, also will make an edit now.
Thank you for stopping by also.
The earlier red flag is real and it's currently happening to me, I'm just using wisdom to follow them🤗.
For your customer, you were lucky that she agreed to pay an extra changes for the work, you would have understood that most of them are not right 🤭
That red flag never lies aswear, I know if I had not followed her wisely, she wouldn't have agreed, she had no other choice than to pay, also because she knew she was at fault. May God give you the wisdom to deal with the one you are currently facing, I know how frustrating it can get.
Thank you for stopping by.
Thanks for participating in the contest.
Other then what bruno said, adding heading will bring even more charm to your blog. Also about the first image, I liked how you used personalized image to make it unique. It would be even better if you adjust it a little bit thus hands will not look cut, it can be achieved by dragging image a little down. Also you can use text colour suggestions from canva and it might recommend you better colours according to this image.
To conclude everything, Keep learning!
Thank you so much @dlmmqb, this is actually my first time editing an Image on canva, still finding my way through, thanks for the suggestions, I will try to do better and follow as you have advised.
It's an honour for you to leave a comment on my post, thank you.
You are a quick learner! It's my honour that I actually saw you grow. I usually check most of HL posts and silently scroll. I only make a correction where I think it will leave a positive impact. :)
Thank you😊
Hello wonderful hivers, welcome to my blog, trust the hive learners community to set relatable real life experience topic for us to write about. <sub>image is mine, edited with canva<sub/>Here you can notice, you used
<sub/>instead of</sub>and it made your whole blog too tiny to read. If you also correct this, I will appreciate it.Ok, I will now, thanks
Nope, not by far. Most of the time they are wrong and just pushing it as they know the saying customers are always right. But you need to find a way to keep them, so it's never easy.
Exactly, they are not always right, we just device means to keep them.
I really appreciate you stopping by
You're welcome.
Not too really good, but sometimes we just need to be patient for the customer because, different Customers with different behaviour ni
Na so, as long as we are dealing with humans, we should always expect the worst.
Seriously, alot of experiences on that but we thank God
Abi, thanks for stopping by dear.
Yes ma'am 👍
Hello there!
I’ve been hearing “the customer is always right” since I was a kid. To tell the truth, we all know the customer can’t be always right. Business owners just say this to satisfy them and benefit from them.
But should employees get abused because the customer is always right?
Hi favour, as you have said business owners mostly state that to benefit from them and make them feel good.
To your question, no employee deserves to be abused just to please a customer.
Love the way you answered her calmly even though you know you're right and she's wrong. Customers are like that sometimes, and they try to manipulate you knowing that customers are always right. Duh?? Not all the time.