WHAT AN UNFAIR CUSTOMER SERVICE

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I'm excited to share with us in this first edition of the week 108. The month of March was such a great moment that remarkable events were recorded. If not for the third edition last week, I was consistent in all the engagements. As the month of April unveil itself, firstly I want to give thanks to the lord for his mercies and love and protection towards my life and that of my family. It's been God all the way if not survival is becoming a great challenge in my country because of the economic melt down.

An unfair treatment? I think everyone in life has experience this except if one doesn't exist in the earth realm. Human beings aren't perfect hence there are lots of flaws but with high level of tolerance, one could scale through. I noticed as part of life, one must experience rejection, an unfair treatment etc although some ought not to occur like that if precautions were properly taken. I have countless reasons to share on how I was badly treated both in the family and elsewhere. In this post, I intend to share the one that stood out for me and I believe lessons could be deduced from it.

I was privileged to have an unfair customer treat when I entered a particular organisation. In fact to open it up it was a bank but I wouldn't want to disclose the specific name of such bank. Well at the distance one could envisioned an award winning bank infact even by the structure and how such building is constructed. Most at times one is carried away by the kind of structure of a particular organisation hmmm sometimes the kind of services they offer is very bad and don't seek to consider customer first. I have been banking with them for a couple of years now. In fact I almost picked serious quarrel with the customer service provider.

The unfair treatment I had was that no seat for me to sit down and the queue was large. I stood and wanted to collapse. As it got to my turn, the network started misbehaving and the customer relationship manager couldn't even apologize to me. I was like, is this how I supposed to be treated? Customer don't have right again? I thought it ought to be customer satisfaction should be their concerned. I expected the customer care to diplomatically handle the whole situation but the whole played out unfair to me. They said customer is always right. Reverse is the case in this scenario. It will also amazed you that alert charges are also done uncontrollably.

Customer is the major key in any sustainable business therefore every organisation must be adequate efforts to ensure good and quality customer service care. I remembered where I worked in a certain organisation before as a customer Relationship manager I Never looked down on my customers. I ensure fair hearing relatively to every customer that comes for any kind of services.

It's not good to treat customer rudely instead there should decorum. What I did to come out of the situation was to behave maturely. I couldn't whisper any word anyhow because it could cause more havoc. I hope not to have such experience in future and I suggest organisation should properly train their staff especially character wise.

Thanks for visiting and reading through my post. All comments appreciated.