Customer Service and 3D Printers

in LeoFinancelast month

I tried to buy a Monoprice 3D printer. On paper the plan seemed simple:

  • Get money.
  • Order Monoprice 3D printer.
  • Working and functional Monoprice 3D printer is shipped to me.
  • I use working Monoprice 3D printer.

I've made past posts about the first 3D printer I got through Amazon.com and how the replacement had cockroaches in the box.

To be fair my buyer experiences were done through Amazon and not through the Monoprice retailer directly. A flyer that came with the 3D printer stated: "..Do not return to the reseller you purchased from. If you are having trouble, contact Monoprice Technical Support...". After multiple attempts contacting Monoprice I got absolutely no response and finally gave up.

If I wanted buying a decent product to be challenging I would have got a Federal Firearms License and bought a machine gun. Then I could have hunted down Paul Vernon to recover the cryptocurrency I had on Cryptsy.com before he stole it. Might as well turn that into a sport because humans are intelligent making them the most dangerous prey to hunt. I read that in a short story by Richard Connell. Or I might have learned that from one of The Incredible Hulk episodes starring Bill Bixby and Lou Ferrigno. It was probably the latter since I am an American who received public education.

I am not advising anyone to not get a Monoprice 3D printer if they want one. I originally tried to get an MP10 Mini because my on-line research and the internet videos I watched that reviewed the product indicated it was a good 3D printer. Maybe due to the global pandemic Monoprice is having problems. I don't know. All I really know for certain is that I couldn't call them and none of my nine e-mails to them over a three week period got a reply.

That's why I now have a Tronxy XY-2 Pro.

Tronxy-printer-new.jpg
Image Source: Personal photo

The Tronxy XY-2 PRO I bought has some of the features of the Monoprice MP10 Mini I wanted such as a generous build volume and semi-auto leveling.

Before buying the Tronxy printer I sent the customer support at Tronxy an e-mail stating that I was interested in purchasing the printer and had three questions. Two of the questions I put in the e-mail I already knew the answers to. The third one was about a detail that wasn't clearly worded in the on-line version of the product manual.

In less than 48 hours I received a reply to my e-mail. Since I already knew two of the answers I could verify the information given was accurate and the third answer was detailed and helpful.

Since Tronxy responded to an e-mail when I wasn't even a customer yet I felt more confident that I would actually get help if I needed it after buying their 3D printer. Since the 3D printer is cheaper on their official store website than through Amazon I ended up saving some money and I didn't risk going through more drama from Amazon sellers.

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What are you going to make with it? A machine gun? :) I read that story by Connell when I was a kid, and I swear, for thirty or forty years I've been wondering who wrote it, so that I could read it again. Thank you!

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After multiple attempts contacting Monoprice I got absolutely no response and finally gave up.

Maybe due to the global pandemic Monoprice is having problems. I don't know. All I really know for certain is that I couldn't call them and none of my nine e-mails to them over a three week period got a reply.

This speaks for itself. They have terrible customer service.
Or rather they do not have a customer service.

This means that if you have problems with their products, then you are in trouble, because you are on your own. They do not help.

Because of this, people should not buy products from Monoprice in my opinion.