Tales Of A Worker : Nick The Car Mechanic

N= The car Mechanic Nikos
C=customer
Contact via phone...

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source
N. Good morning, service ....... my name is Nick, how can I serve you?
C. Good morning, my car has a problem and is left in the 3rd basement parking lot of a department store.
N. Give me your license plate number and tell me, the car won't start?
C. No, the car does not pass in front, the number plate is ........
N. ...(Oh we messed up)... Do you have roadside assistance?
. I have.
N. You can call them to come and give you help.
C. I called them but they told me that because it is a private area they can't do anything.
N. Yes, how could I help you?
C. I would like you to send me 5-6 people so that we can push the car out.
N. I'm sorry sir that can't be done.
C. But I am your customer (Last visit 5 years ago) and you have to serve me.
N. We are very happy to serve you, but what you are asking for is not happening. The only exceptional thing I can do is to have a technician come and look at the car there and if he can do something, that's fine.
C. So you want to tell me that 1 person will take the car out of the 3rd parking lot?
N. No sir, he will see if he can repair it at least temporarily and come to our premises.
(now the best)
C. You didn't understand, I want to take the car out of the basement and take it to my friends workshop.
N. I'm sorry sir but I can't help you any further.
C. Um, of course, 10 years ago when I bought my car and gave you my good money, you didn't behave like this, but now you don't care about your customers, I'm fine and I'm taking it to another repair shop, you're not professionals.....
N. Is there anything else I can do for you?
C. Yes, you obliged me, come on..Fuck everyone over there...
Tut tut tut

The dialogue of this post is true and it happened to a friend of mine maybe with a bit of sauce !



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7 comments
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Customer service can be very redundant and unhelpful sometimes, no loyalty to your patronage, no recognizing your commitment to them and seeing how to help. It's worse here in Nigeria. What a fraustrating way to end it.

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(Edited)

There is no such service in Pakistan yet, here you have to take your own car. When we take it there, workshop machanic tells us what the problem is inside.

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