RE: LeoThread 2026-06-14 13-56
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It's been over a week, and Leo team did not pay attention to my concern.
I did not get a refund for the subscription fee for Leo Premium that I paid.
@khaleelkazi do you have any TAT for response?
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txn- https://he.dtools.dev/tx/d5c2f500011c6de4d43f065af45da9faaa8e8f9b
So the replies I sent in your ticket don't count as a response?
Wait for your turn and it will be handled. The constant berating over it doesn't make it faster for us (actually slows down as we have to respond instead of handle)
There is no clarity on the time you need to respond.
You asked me to wait, but for how long? Even if I am in the queue, I should also know the expected number of days. isnt ?
It just should not be a blank statement that, just wait.
with what i know it can go from weeks to months, days would be real step up
have you also experienced this ?
Not for buying premium, but something else, after 7 months i fixed it myself with AI help
I also noticed, they are bad on responding to user's queries. Its really not good for project